Return & Refund Policy

Thank you for shopping at Senu Diamond Store. Last updated: June 25, 2025

Introduction

If, for any reason, You are not completely satisfied with a purchase, please review our policy on refunds and returns. The following terms apply to any products purchased from Us.

Interpretation and Definitions

Interpretation. Capitalised words have meanings defined under the conditions below and shall have the same meaning whether singular or plural.

Definitions. For the purposes of this Return and Refund Policy:

  • Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to Senu Diamond Store.
  • Goods refer to items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Senu Diamond Store, accessible from https://senustore.com/
  • You means the individual using the Service, or the entity on whose behalf the individual is using the Service.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason. The deadline is 7 days from the date on which You received the Goods, or when a third party You appointed (who is not the carrier) takes possession.

To exercise your right, inform Us of your decision via a clear statement using any of these methods:

We will reimburse You no later than 14 days from the day We receive the returned Goods. The reimbursement will be made using the same payment method You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

Please ensure the following before returning Goods:

  • The Goods were purchased in the last 7 days.

Non-returnable Goods:

  • Goods made to Your specifications or clearly personalized.
  • Goods which, by nature, are not suitable to be returned, deteriorate rapidly, or are past expiry.
  • Goods not suitable for return for health/hygiene reasons that were unsealed after delivery.
  • Goods that, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns that do not meet these conditions at our sole discretion.

Refund eligibility: Only regular-priced Goods may be refunded. Sale items cannot be refunded unless required by applicable law.

Returning Goods

You are responsible for the cost and risk of returning Goods to Us. Please send returns to:

Medirigiriya, Sri Lanka

We cannot be held responsible for Goods damaged or lost in return shipment. Please use an insured and trackable mail service. We cannot issue a refund without receipt of the Goods or proof of delivery.

Gifts

If the Goods were marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods were not marked as a gift, or the gift giver had the Order shipped to themselves to give later, we will send any refund to the gift giver.

Contact Us

If you have questions about this Returns and Refunds Policy, please contact us:

Company: Senu Diamond Store  •  Country: Sri Lanka